Every Lumyra is hand-inspected, gift-boxed, and shipped from our fulfilment centre within 1 business day of your order being placed (Monday–Friday, excluding national holidays).
Mexico
- Standard · 3–5 business days · Free over MXN $899 / Flat MXN $99 below.
- Express · 1–2 business days · MXN $199.
United States
- Standard · 5–8 business days · Free over USD $60 / Flat USD $9 below.
- Express (DHL) · 2–3 business days · USD $19.
International
We ship to most countries via DHL Express. Delivery typically takes 5–10 business days. Costs are calculated at checkout based on weight and destination. Duties and import taxes are the responsibility of the recipient and are collected by the carrier on delivery.
Tracking
You will receive a tracking link by email as soon as your parcel is dispatched. If you don’t see anything in your inbox within 48 hours of placing the order, check your spam folder or write to lumyrastore1@gmail.com with your order number.
Address changes
We can update your address as long as the parcel has not yet been collected by the carrier. Once it ships we are no longer able to reroute it. Reach out as soon as possible if you spot an error.
Lost or damaged parcels
If your parcel is marked delivered but you can’t find it, please check with your neighbours and front desk first, then write to us within 7 days of the delivery date and we’ll open a carrier investigation. If a parcel arrives damaged, send us a photo within 7 days and we’ll arrange a replacement at no extra cost.
Need anything else?
Drop us a line at lumyrastore1@gmail.com — we reply within one business day.