Lumyra Inc. (“Lumyra,” “we,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, purchase our products, or contact us at lumyrastore1@gmail.com.
1. Information we collect
Information you provide directly
- Contact details (name, email, shipping address, phone) when you place an order or write to us.
- Payment information processed by Shopify Payments and our third- party payment processors. We do not store full card numbers on our servers.
- Communication content when you email support or fill the contact form on the site.
Information collected automatically
- Device and browser information (IP address, user agent, screen resolution) for security and analytics.
- Browsing behaviour on lumyrashop.com via first-party cookies and anonymised analytics tools.
2. How we use your information
- Process and fulfil your orders.
- Provide customer support and respond to your messages.
- Send transactional emails (order confirmation, shipping updates, returns).
- Send marketing emails only when you explicitly opt-in via the newsletter form. You can unsubscribe at any time.
- Detect and prevent fraud, abuse, and security incidents.
- Improve our products, website, and shopping experience through aggregated analytics.
3. Sharing of information
We do not sell or rent your personal information. We share data only with the service providers required to operate Lumyra: Shopify (storefront + payments), our shipping carriers, our email provider, and our analytics tools. These providers are contractually bound to process data only on our behalf.
We may disclose information if required by law, court order, or to protect the rights, property, or safety of Lumyra, our customers, or others.
4. Cookies
We use essential cookies to operate the site (cart persistence, authentication) and analytical cookies to understand how visitors use our content. You can disable cookies in your browser, but parts of the site (such as cart) may stop working correctly.
5. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict certain processing.
- Request portability of your data.
- Withdraw consent for marketing communications.
To exercise any of these rights, email us at lumyrastore1@gmail.com. We respond within one business day.
6. Data retention
We retain order information for as long as necessary to comply with tax and accounting obligations (typically 7 years). Newsletter subscriber data is retained until you unsubscribe.
7. Children
Lumyra is not intended for users under 13. We do not knowingly collect personal information from children.
8. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be announced on the site.
Contact
Questions, requests, or complaints? lumyrastore1@gmail.com